![]() ![]() But I would like to actually resolve the issue instead of just replacing. ![]() Does anyone know if there is anything I can do on my side to resolve this issue? I have admin creds (but cant netop in without a vpn connection) I am not sure if there is another way to troubleshoot, most of the time our company asks us to escalate it to level 2, and they just end up replacing the computers as they seem to not want to troubleshoot. ![]() they can see Pkginst but they are asked for AdminCreds to install. I have asked the users to open software center to see if they can install the software from there, but software center doesn't seem to open if not on VPN. If I have the user access the software files by entering the file path address on file explorer: C:\PROD\WSD\ccmcache\XX. I am escalating these calls as I am not sure how to troubleshoot this. We use cisco Anåonnect to connect the users remotely, and recently we did an update from Cisco 4.6 to Cisco 4.9 (through SCCM), I am troubleshooting some users who hard shut down their computer when the update was installing, and now they don't have any VPN installed. Troubleshooting Logs Export information from the VPN client to help locate and isolate a connection problem. Hi, I do first level tech support for a company. Open Terminal and Run commands: sudo /opt/cisco/anyconnect/bin/vpnuninstall.sh sudo pkgutil -forget .vpn After running the commands, reboot the machine and do a clean install. ![]()
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